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FREQUENTLY ASKED QUESTIONS

  • 1. HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY AUDELACARE™ DIAPERS?
    We pride ourselves on being as efficient as possible, delivering our product to our customers’ doorstep within 3 - 8 working days. Click on "Shipping & Delivery" under "FAQ" to find out more.
  • 2. WHAT ARE THE DIFFERENT PAYMENT METHODS FOR AUDELACARE™ PRODUCTS?
    We accept all major credit cards.
  • 3. WHICH SIZE FITS ME BEST?
    We use hip circumference as our measure to determine the best size for our customers. Hip circumference of 85cm-115cm, it will be M. Hip circumference of 110cm-130cm, it will be L. For more information, you can click on "CONTACT US". Under "What's your concern", click on "General Enquiries" and type your enquiries. We will get back to you within 2 days!
  • 4. HOW DO I KNOW WHICH IS THE FRONT OF THE DIAPERS?
    Do check out the coloured stitching on the front of the diapers to find the front, ensuring the correct fitting of the diapers.
  • 5. WHY ARE MY ADULT DIAPERS HAVING LEAKAGE?
    Usually when there’s leakage, it usually means that the adult diapers have not been worn properly. Do check to ensure that the correct size has been worn or that the diapers have been adjusted accordingly to the contours of your body
  • 6. HOW OFTEN SHOULD I CHANGE MY DIAPERS?
    While the absorbency of the materials might allow you to wear your diapers for a longer period, do change your diapers more often for hygienic reasons and to prevent diaper rash. 😊
  • 7. WHAT IF I WANT TO DO AN EXCHANGE FOR MY AUDELACARE™ PRODUCTS?
    All returns and exchanges due to change of mind are subject to a 14-day return and exchange policy upon receipt of order, subject to terms and conditions. Click on "Returns & Exchange Policy" under "FAQ" to find out more.
  • 8. WHAT IF I WANT TO PLACE A BULK ORDER, OR I WANT TO GET A SPECIFIC PRODUCT?"
    Do contact us through our contact page or call our friendly sales team at +65 3129 0488 to request for the specific product or to place a bulk order!
  • 9. CAN I REDEEM FREE SAMPLES?
    Yes you can! However, free samples are only applicable to *new customers at the moment. To redeem free samples, click on "FREE SAMPLES" on the navigation bar on top. There will be a form at the bottom of the page, where you can submit your request!
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