RETURN & EXCHANGE

GUIDELINES

We strongly believe that you will be very satisfied with our product because we go out of our way to ensure that the product is customized to your needs. We do understand that there are times where our product might not fit comfortably. 

All returns and exchanges due to change of mind are subject to a 14-day return and exchange policy upon receipt of order, subject to the following terms and conditions:

  • Item must be in its original purchase condition - packaging must be unopened, unused, unmarked, and not defaced in any manner.

  • This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.

  • For online orders, shipping costs associated with the return of the product will not be covered by Audelacare™️

  • Our rights under any applicable consumer law are additional to and not affected by Audelacare'™️s return and exchange policy above.

Have you met all of the requirements? 

You can contact our Customer Service Team here. 

1. Select your issue as 'Returns / Exchanges'

2. Provide your order number and the name of the item(s) you wish to return.